There is no one right way to obtain knowledge, nourish hope or take action. So, too, there is no one right way to heal a rift between you and your physician.
But there are good ways -- and maybe even a best way -- for you and your physician. What follows are my suggestions to the patient who, at her last doctor visit, raised her voice in frustration:
- Acknowledge your problem: “I regret how I acted at my last visit."
- Explain why it happened: "It’s been a difficult time. I felt I wasn't getting a chance to explain why I prefered Plan A."
- Apologize: "That's my explanation, but I have no excuse for raising my voice. I'm sorry."
- Reconnect in a healing way: "I appreciate all you’ve done to get me to this point.”
- Restate your need: "It will help me make a good decision if I understand in my head why you've decided this is not the best next step."
- Request information: "Can you refer me to written materials, a website or another person who can
help me understand your advice?”
In my next post, I'll explore possible explanations for her physician's impatience at the visit gone awry.