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« Open Notes and Compassionate Care | Main | Healing Open Notes »

August 24, 2010

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Mickey Lewis

I find that there are still office staff that fight you if you wish to see your records, even though the doctor said you could. Once you are at the office window and say you have forgotten a fancy word the doc used and reach for your file to see how it is spelled, you would think you were holding up a bank! Of course by then the doc is with another patient, so you sit until he can be asked. More communication within offices would be nice.
I use my records to be able to research things and ask more informed questions of the doctor so I don't waste his time.

Wendy S. Harpham, M.D.

Dear Mickey,
Your imagery is effective, highlighting one of the obstacles to patients making use of their legal right to see and amend their charts. As you'll see in my upcoming posts, I remain optimistic about things getting better for patients. With hope, Wendy

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